Although the age-old adage suggest that good things come to those who wait, people in the box industry know customers do not always buy into this philosophy. When technology and markets improve, so does the expectation for increased box quality and reliable delivery times. It then follows that the plant that can deliver both of these value propositions will get the most business and customer satisfaction. So, when California Box in Southern California purchased an EMBA Ultima FFG and increased productivity by 15% within one year, the desired outcome was achieved. Business increased with the ability to deliver high quality product in shorter time periods.
Although there are many Ultima installations around the world, California Box is one of the first plants to be awarded for its commitment to fast set-up technology with their four EMBA Ultima set while run machines purchased. In total, California Box Group has purchased six EMBA’s since it’s inception in 1984. Now, with EMBA’s newest platform, they are poised to be running four Ultima machines in three of their five plants covering Southern California, Arizona and West Texas. The only company in North America with four EMBA Ultima machines in their arsenal is a testament to the reliability and productivity of these machines.
“We are all in the customer service business. Our success is eventually determined by the reaction to our service attitude. Superior responsiveness allows us to be competitive. It also complements the throughput of the EMBA machines.” CHRIS WIDERA, PRESIDENT, CALIFORNIA BOX GROUP
