{"id":21132,"date":"2026-01-28T12:31:37","date_gmt":"2026-01-28T12:31:37","guid":{"rendered":"https:\/\/cpmirror.com\/?p=21132"},"modified":"2026-01-28T12:31:37","modified_gmt":"2026-01-28T12:31:37","slug":"fenton-packaging-solutions-investment-in-digital-transformation-delivers-major-customer-benefits","status":"publish","type":"post","link":"https:\/\/cpmirror.com\/index.php\/2026\/01\/28\/fenton-packaging-solutions-investment-in-digital-transformation-delivers-major-customer-benefits\/","title":{"rendered":"Fenton Packaging Solutions\u2019 investment in digital transformation delivers major customer benefits"},"content":{"rendered":"\n<p>Over the past year, Fenton Packaging Solutions has undergone a major digital transformation, backed by an investment of close to \u00a3250,000.<\/p>\n\n\n\n<p>\u201cThe goal was simple: make the organisation faster, smarter, more accurate, and future-proof,\u201d says General Manager Ryan Banks. \u201cThe shift to a modern cloud-based ERP has completely changed how the business operates.<\/p>\n\n\n\n<p>\u201cThe investment includes the implementation of Access ERP, integration with Salesforce, the introduction of Asset Hub, and a full upgrade of warehouse operations through handheld scanning and real-time tracking. Together, these systems replace an ageing on-premise platform and manual, paper-based processes with a fully connected, cloud-based infrastructure.<\/p>\n\n\n\n<p>\u201cPerhaps the biggest gain is time back for the business itself,\u201d Ryan adds. \u201cTeams now spend far less time moving paper and reconciling data \u2013 and far more time selling, planning, supporting customers and adding value.<\/p>\n\n\n\n<p>\u201cA salesperson can now sit with a customer and see live stock-levels, pricing, order history and even pick an order there and then \u2013 knowing it will be in the loading bay within hours, rather than a day later. Warehouse teams track every pallet, every movement, every scan. Customer service staff no longer chase information through emails or paper trails; everything they need is in one place and with AI streamlining admin, teams have hours each week returned to them to focus on what matters: customers.<\/p>\n\n\n\n<p>\u201cThe business now understands its customers better than ever \u2014 who buys what, when, how and why. It can spot patterns, analyse markets, negotiate better with suppliers, and reduce stockouts before they happen.\u201d<\/p>\n\n\n\n<p><strong>A&nbsp;<\/strong><strong>more e<\/strong><strong>fficient,&nbsp;<\/strong><strong>future-ready p<\/strong><strong>artner<\/strong><\/p>\n\n\n\n<p>\u201cThe new infrastructure significantly reduces the administrative burden across the company, allowing teams to focus on serving customers rather than moving paperwork between systems,\u201d says Managing Partner Sharon Dakin. \u201cWith live data replacing overnight updates and manual reporting, customers will receive quicker decisions, more accurate information, and a service that is responsive to real-world conditions.<\/p>\n\n\n\n<p>\u201cUltimately, this transformation gives our customers something incredibly valuable: time, accuracy and reliability. It allows us to be faster, better informed, and more proactive \u2013 exactly what our customers need from a modern supply-chain partner.<\/p>\n\n\n\n<p>\u201cThis investment positions Fenton Packaging Solutions for continued growth and establishes a scalable platform for further innovation over the coming years.<\/p>\n\n\n\n<p>\u201cWe have also continued to invest in people. In September we were pleased to announce two new senior appointments, further strengthening our sales team, and supporting our growth plans as a consultative packaging solutions provider. Mark Woods joined the company as Business Development Manager, and Alex Breeze as Internal Sales &amp; Customer Service&nbsp;Manager.\u201d<\/p>\n\n\n\n<p><strong>A Great Place to Work<\/strong><\/p>\n\n\n\n<p>Fenton Packaging Solutions has achieved a Great Place to Work accreditation, scoring 87% \u2013 with the success criteria being 65%. The statement: \u201cOverall, I consider Fenton Packaging a great place to work\u201d, scored an impressive 94%.&nbsp;<\/p>\n\n\n\n<p>\u201cTo score over and above the success criteria is a testament to Fenton\u2019s commitment in delivering a good working culture,\u201d says Internal&nbsp;Sales&nbsp;&amp;&nbsp;Customer&nbsp;Service&nbsp;Manager Alex Breeze. \u201cHaving joined Fenton Packaging only three months ago, I\u2019m absolutely delighted to see the business achieve the Great Place to Work accreditation, which is a powerful reflection of the energy, dedication and pride our people bring to work every single day.<\/p>\n\n\n\n<p>\u201cIt is clear that our culture is built on genuine teamwork, respect, and a shared commitment to doing things the right way. Even in a short time, I have seen first-hand how invested our teams are in supporting each other and driving the business forward. This achievement belongs to them, and it reinforces our ambition to continue building a workplace where everyone can thrive and feel proud of what we accomplish together.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the past year, Fenton Packaging Solutions has undergone a major digital transformation, backed by an investment of close to \u00a3250,000. \u201cThe goal was simple: make the organisation faster, smarter, more accurate, and future-proof,\u201d says General Manager Ryan Banks. \u201cThe shift to a modern cloud-based ERP has completely changed how the business operates. \u201cThe investment<\/p>\n","protected":false},"author":1,"featured_media":21133,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[1358],"class_list":{"0":"post-21132","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-corrugated-folding-carton","8":"tag-fenton-packaging"},"_links":{"self":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts\/21132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/comments?post=21132"}],"version-history":[{"count":1,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts\/21132\/revisions"}],"predecessor-version":[{"id":21134,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts\/21132\/revisions\/21134"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/media\/21133"}],"wp:attachment":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/media?parent=21132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/categories?post=21132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/tags?post=21132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}