In the competitive world of label and package printing, companies know that investing in the right technology is only part of the equation. What truly sets a provider apart is the support that stands behind the product. For businesses that rely on Domino, the difference isn\u2019t just about equipment \u2014 it\u2019s about trust, commitment, and an unwavering dedication to customer success. <\/p>\n\n\n\n
To help illustrate that point, a brand new\u00a0VIDEO: Domino Service & Support\u00a0was created that features 11 Domino customer personnel and eight Domino Service & Support team members, in which they describe what label & packaging converters can expect when they choose Domino.\u00a0<\/p>\n\n\n\n
Andy Staib<\/strong>, Owner & CEO of DWS Printing & Packaging, describes what is key:\u00a0\u201cWe demand and expect the same level of support and partnership from our supply chain as we give to our customers\u2014Domino has consistently delivered.\u201d\u00a0That sentiment was echoed by Matt Berry, Vice President of Impact Label, who explained how Domino\u2019s engagement extended well beyond the initial sale:\u00a0\u201cThey weren\u2019t just selling a press; they were asking, \u2018What can we do? How can we do it better?\u2019 Their support was what put them over the finish line.\u201d<\/p>\n\n\n\n At the heart of Domino\u2019s philosophy is an understanding that success is shared. Mark Meyer, Director of Service & Support, puts it simply:\u00a0\u201cOur success is based entirely on your success. We\u2019re here to ensure that when you buy Domino equipment, it runs every day\u2014because when you succeed, we succeed.\u201d<\/p>\n\n\n\n That hands-on approach is something Nye Hornor, President of Amherst Label, saw firsthand:\u00a0\u201cFrom installation to training, Domino has gone above and beyond, showing us the best ways to maximize efficiency and minimize downtime.\u201d<\/p>\n\n\n\n Glen Hayden<\/strong>, Technical Help Desk Support Team Leader, describes how the company\u2019s remote support capabilities, including TeamViewer, provide rapid, hands-on troubleshooting.\u00a0\u201cWe\u2019re the first line of defense, ensuring that customers get the assistance they need \u2014 when they need it.\u201d\u00a0For Chris Stoehr, President of Southwest Label & Printing, this proactive approach is invaluable:\u00a0\u201cWhenever something happens, we can call Domino. They can go in electronically and remotely and do some things to see where we’re at, which makes it very convenient. Their support is unsurpassed by anyone I’ve seen so far.\u201d\u00a0Ralph Sanchez, Domino Field Service Manager West Region, reinforces this:\u00a0\u201cEven though we\u2019re a global company, we act local. We know our customers, and we work as a team to do what\u2019s right for them.\u201d<\/p>\n\n\n\n That level of partnership is crucial for companies with ambitious growth plans. Stuart Reeve, President & CEO of Mammoth Labels & Packaging, says:\u00a0\u201cWe aim to quadruple in size over the next five years, and partnering with Domino is a major factor in making that happen.\u201d<\/p>\n\n\n\n Domino Service & Support doesn\u2019t just respond to challenges\u2014it anticipates them. Sarah Ervin, Digital Solutions Specialist, explains:\u00a0\u201cThe Digital Solutions group is a bridge between our sales department and our service department. We want to make sure that your workflow is the most efficient for not just the Domino press, but also for the rest of your facility.\u201d<\/p>\n\n\n\n Gary Gestring, Owner & Vice President of Art Advertising, sees that attention to detail in action:\u00a0\u201cOver the years, we\u2019ve purchased quite a bit of equipment. This is probably the single best piece of equipment that we\u2019ve bought\u2014not just the performance of the machine, but because of the support. They have made us excited about what this machine can do.\u201d\u00a0Mark Thomas, Field Service Engineer at Domino, adds:\u00a0\u201cEven though we have great equipment, it\u2019s the people that make the big difference.\u201d<\/p>\n\n\n\n Robert Parker, Owner of Label King, sums it up:\u00a0\u201cThe Domino difference is the service level that we get when we need it, on a day-in and day-out basis. They take it personal, just like we take it personal.\u201d\u00a0That personal investment resonates across the team, as Jessie Van Apeldoorn, Lead Installation Engineer, shares:\u00a0\u201cFor me, service is the best. This is my home. I make a difference on a daily basis.\u201d<\/p>\n\n\n\n For companies relying on technical expertise, Domino\u2019s support team is like family. Katie Putnam, Prepress & Digital Print & RFID Supervisor at Amherst Label, emphasizes this:\u00a0\u201cThe Domino Support team is great. They\u2019re very responsive in phone calls and emails, and we love when their techs are on-site because they\u2019re like family to us.\u201d\u00a0Chris Gehring, Trainer at Domino, sees training as a long-term investment:\u00a0\u201cWe take training very seriously here at Domino. My job is to take conscious competency to unconscious competency before they leave.\u201d<\/p>\n\n\n\n Abdullah Alyousif<\/strong>, Director of Engineering at Impact Label, values the depth of training provided:\u00a0\u201cDomino gave us the training package that includes operator training, prepress training, estimating, and sales training. All of that helps us when we run production.\u201d\u00a0Tom Grencik<\/strong>, Domino Field Service Manager East Region, highlights how feedback drives improvement:\u00a0\u201cWe take voice of the customer very seriously. We survey after each touchpoint to ensure we are meeting or exceeding expectations.\u201d<\/p>\n\n\n\n That commitment to long-term success is why Steve Grace, President of Grace Label, continues to reinvest in Domino:\u00a0\u201cDo I believe in the Domino difference? Yes, I do. They do what they say they\u2019re going to do. They help us out when we need help, and anytime we\u2019ve had a problem, it\u2019s been solved.\u201d\u00a0Stacy Gestring, Owner & President of Art Advertising, agrees:\u00a0\u201cTheir team is fantastic, and we really felt a connection with them. They care about us like we care about our customers.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" In the competitive world of label and package printing, companies know that investing in the right technology is only part of the equation. What truly sets a provider apart is the support that stands behind the product. For businesses that rely on Domino, the difference isn\u2019t just about equipment \u2014 it\u2019s about trust, commitment, and<\/p>\n","protected":false},"author":1,"featured_media":16609,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[69],"tags":[368],"class_list":{"0":"post-16608","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-print-labelling","8":"tag-domino"},"_links":{"self":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts\/16608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/comments?post=16608"}],"version-history":[{"count":1,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts\/16608\/revisions"}],"predecessor-version":[{"id":16610,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/posts\/16608\/revisions\/16610"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/media\/16609"}],"wp:attachment":[{"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/media?parent=16608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/categories?post=16608"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cpmirror.com\/index.php\/wp-json\/wp\/v2\/tags?post=16608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}